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“Walmart didn’t pursue the question of what customers wanted. Instead, Walmart came up with the answer first, then asked customers to agree to it. [They] ignored customers while attempting to fool stakeholders into thinking that the strategy [was] customer-centered.”

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Readability is a web & mobile app that zaps online clutter and saves web articles in a comfortable reading view. No matter where you are or what device you use, your reading will be there.

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Shane Recommends

Here are the best things I came across on the infinite abyss I like to call the Interweb in 2009. If you pay any attention to my tweets or my “Net Worthy" section on the right side of my blog you most likely already saw all of these. Enjoy™

The Four Ways People Decide

Style VS. Design

Creating a Timeless User Experience

Goodbye, Google

The secrets of Google’s design team

10 Useful Usability Findings and Guidelines

Can You Be a Web Designer?

Start-up Metrics that Matter by Dave McClure

Great Designs Should Be Experienced and Not Seen

Handcrafted CSS